We use cookies to make your experience of using our website better. To comply with the e-Privacy Directive we need to ask your consent to set these cookies.


Sr. UX Designer - Product Design - Level 4

col-narrow-left   

Job ID:

1675

Location:

San Francisco, CA 

Employer Type:

Company

Category:

User Experience Designer, Interaction Designer, User Research
col-narrow-right   

Job Views:

557

Employment Type:

Full time

Posted:

05.03.2014
col-wide   

Job Description:

Overview & Responsibilities

The Rackspace UX Team is hiring another designer to join the team. This person will be responsible for collaborating with cross-functional team members to help craft requirements and see through their intent to execution. Their primary focus being on how the behavior of our systems will map against the behaviors of our end-users to exceed the expectations of our customers with fanatical experience(s). They will need to be able to visualize requirements at various levels of fidelity including rough mockups (wirefarmes) and high fidelity (sometimes interactive) prototypes. Besides modeling the user interface directly, they will also be responsible for modelling other core aspects of the requirements such as flows, data models, and taxonomies/glossaries. Rackspace has a suite of predominantly web-based enterprise applications with a growing focus on data density management and visualization and new mobile initiatives. Further, the hired designer will need to be able to lead both generative and evaluative user research by creating protocols, facilitating research (of different types in different contexts), and deliver analysis of that research inclusive of visual and textual models such as personas. 

Job Requirements:

Requirements: 
  • Have 7+ yrs of professional experience with the title of “interaction designer” or similar. 
  • Experience running both generative and evaluative user research where the results has led to direct measurable change in products and services. 
  • Can create various forms of models from research that explain to cross-functional teammates results, analysis and early synthesis. Specific experience with Journey Mapping is a requirement. 
  • Demonstrate grasp of storytelling techniques as a tool for designing interactions. 
  • Create map and flow diagrams of information structures and associated behaviors 
  • Move from low-fidelity mockups that explore the language, order, hierarchy, frameworks, flows, and interactions to high-fidelity, even interactive prototypes that refine the former by adding both final visual design and transitions within the microinteractions. 
  • Have experience across an array of interface experiences including GUI (web, desktop, mobile), CLI, gestural, or hardware interfaces. 
  • Candidates will have to have direct experience within an enterprise software as a service solution context. 
  • Has experience utilizing and creating pattern libraries. 
  • Can lead teams, mentor, and direct design direction 
  • Has a strong connection to one of the major UX communities/organizations either local, national or global level. 

Qualifications

Desirable 
  • A formal education in design, HCI, Information Architecture or other UX related field or social sciences (Psychology, Anthropology, Sociology). (Bachelors and Masters or above are welcome.) 
  • Strong visual design skills 
  • Bonus points if they can demonstrate experience designing data visualization systems 
  • Publicly speaks, writes or otherwise engages the broader design community discourse. 

Day-to-day 
  • Be a part of a cross-functional team with product managers and developers to realize the best in class software/service architecture and experience. 
  • Be the team's leader in developing the understanding and empathy of the customers' and end-users' goals and motivations. You will be the team's leader for organizing and executing customer & end-user focused research. 
  • Use co-design methods to facilitate the design of the service experience amongst the cross-functional team, internal stakeholders, partners and customers. 
  • Develop low-fi and high-fi mockups. 
  • Perform both generative and evaluative user testing 
  • Help the cross-functional team create both quantitative metrics and qualitative principles by which to evaluate design decisions. 
  • Use metrics and principles to maintain design quality 
  • Lead junior designers, giving mentorship, running critiques, and managing project resources. 
Options
Equal Employment Opportunity Policy: Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. 

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Company Info
Rackspace
Austin, TX, United States

Phone: 5128741254
Web Site: http://www.rackspace.com/

Company Profile



Company Info


Rackspace
Austin, TX, United States
Phone: 5128741254
Web Site: http://www.rackspace.com/

Sr. UX Designer - Product Design - Level 4

col-narrow-left   

Job ID:

1675

Location:

San Francisco, CA 

Employer Type:

Company

Category:

User Experience Designer, Interaction Designer, User Research
col-narrow-right   

Job Views:

557

Employment Type:

Full time

Posted:

05.03.2014
col-wide   

Job Description:

Overview & Responsibilities

The Rackspace UX Team is hiring another designer to join the team. This person will be responsible for collaborating with cross-functional team members to help craft requirements and see through their intent to execution. Their primary focus being on how the behavior of our systems will map against the behaviors of our end-users to exceed the expectations of our customers with fanatical experience(s). They will need to be able to visualize requirements at various levels of fidelity including rough mockups (wirefarmes) and high fidelity (sometimes interactive) prototypes. Besides modeling the user interface directly, they will also be responsible for modelling other core aspects of the requirements such as flows, data models, and taxonomies/glossaries. Rackspace has a suite of predominantly web-based enterprise applications with a growing focus on data density management and visualization and new mobile initiatives. Further, the hired designer will need to be able to lead both generative and evaluative user research by creating protocols, facilitating research (of different types in different contexts), and deliver analysis of that research inclusive of visual and textual models such as personas. 

Job Requirements:

Requirements: 
  • Have 7+ yrs of professional experience with the title of “interaction designer” or similar. 
  • Experience running both generative and evaluative user research where the results has led to direct measurable change in products and services. 
  • Can create various forms of models from research that explain to cross-functional teammates results, analysis and early synthesis. Specific experience with Journey Mapping is a requirement. 
  • Demonstrate grasp of storytelling techniques as a tool for designing interactions. 
  • Create map and flow diagrams of information structures and associated behaviors 
  • Move from low-fidelity mockups that explore the language, order, hierarchy, frameworks, flows, and interactions to high-fidelity, even interactive prototypes that refine the former by adding both final visual design and transitions within the microinteractions. 
  • Have experience across an array of interface experiences including GUI (web, desktop, mobile), CLI, gestural, or hardware interfaces. 
  • Candidates will have to have direct experience within an enterprise software as a service solution context. 
  • Has experience utilizing and creating pattern libraries. 
  • Can lead teams, mentor, and direct design direction 
  • Has a strong connection to one of the major UX communities/organizations either local, national or global level. 

Qualifications

Desirable 
  • A formal education in design, HCI, Information Architecture or other UX related field or social sciences (Psychology, Anthropology, Sociology). (Bachelors and Masters or above are welcome.) 
  • Strong visual design skills 
  • Bonus points if they can demonstrate experience designing data visualization systems 
  • Publicly speaks, writes or otherwise engages the broader design community discourse. 

Day-to-day 
  • Be a part of a cross-functional team with product managers and developers to realize the best in class software/service architecture and experience. 
  • Be the team's leader in developing the understanding and empathy of the customers' and end-users' goals and motivations. You will be the team's leader for organizing and executing customer & end-user focused research. 
  • Use co-design methods to facilitate the design of the service experience amongst the cross-functional team, internal stakeholders, partners and customers. 
  • Develop low-fi and high-fi mockups. 
  • Perform both generative and evaluative user testing 
  • Help the cross-functional team create both quantitative metrics and qualitative principles by which to evaluate design decisions. 
  • Use metrics and principles to maintain design quality 
  • Lead junior designers, giving mentorship, running critiques, and managing project resources. 
Options
Equal Employment Opportunity Policy: Rackspace is committed to offering equal employment opportunity without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. 

The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.